Privacy Policy
Last updated: Feb 10, 2026
This Privacy Policy explains how [Your Legal Business Name] (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or make a booking through our website [your domain] (the “Site”).
We operate vacation rental properties and use Hostaway as our property management and booking platform.
1. Information We Collect
We may collect the following categories of personal information:
a. Information You Provide Directly
When you make an inquiry or reservation, we may collect:
Full name
Email address
Phone number
Billing address
Payment details (processed securely by third-party payment processors)
Government-issued ID (where required by law or property rules)
Booking details (dates, number of guests, special requests)
Messages or communications you send us
b. Information Collected Automatically
When you use our Site, we may automatically collect:
IP address
Browser type and device information
Pages viewed and referring URLs
Dates and times of visits
Cookies and similar tracking technologies
2. How We Use Your Information
We use personal information to:
Process and manage reservations
Communicate with you before, during, and after your stay
Verify identity and prevent fraud
Comply with legal and regulatory obligations
Improve our website and guest experience
Send transactional or service-related messages
We do not sell your personal information.
3. Use of Hostaway and Third-Party Services
We use Hostaway to manage reservations, guest communications, and operational data. Information you provide may be processed and stored by Hostaway in accordance with their own privacy practices.
We may also use trusted third-party service providers for:
Payment processing
Website hosting
Email and messaging services
Analytics and performance monitoring
These providers are authorized to use your information only as necessary to perform services on our behalf.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
Enable core website functionality
Analyze traffic and usage patterns
Improve site performance
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.
5. Legal Bases for Processing (EU/UK Visitors)
If you are located in the European Union or United Kingdom, we process personal data under the following legal bases:
Performance of a contract (booking and stay management)
Compliance with legal obligations
Legitimate business interests
Consent, where required
6. Data Sharing and Disclosure
We may disclose personal information:
To Hostaway and essential service providers
To comply with legal obligations, court orders, or lawful requests
To protect our rights, property, or safety, or that of others
We do not share personal information for third-party marketing purposes.
7. Data Retention
We retain personal information only as long as necessary to:
Fulfill booking and service obligations
Comply with legal, tax, and regulatory requirements
Resolve disputes and enforce agreements
8. Your Privacy Rights
Depending on your location, you may have rights including:
Access to personal information we hold about you
Correction of inaccurate information
Deletion of personal data (subject to legal requirements)
Restriction or objection to processing
Data portability
To exercise your rights, contact us using the details below.
9. California Privacy Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:
Know what personal information we collect and how it is used
Request deletion of personal information
Opt out of the sale of personal information (we do not sell personal data)
Requests may be submitted using the contact information below.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our Site is not intended for children under 18, and we do not knowingly collect personal information from minors.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.